Job Details
You will be required to provide a high quality estate management service; ensuring outstanding customer service and service delivery. Engaging with customers to design services that work for them and utilising resources within the local community to make a real, quality difference to people’s lives.
Key Responsibilities:
1. To enforce the Council’s Income Management Policy and procedures including proactive discussions with customers, pre-court visits and court-eviction attendance.
2. To pursue rent arrears in accordance with the Income Management Policy. To visit tenants in their own homes, if necessary outside working hours, to discuss and secure a reduction in arrears as quickly as possible, and to give advice as appropriate on any financial assistance available.
3. To assist in providing an excellent rent accounting service delivery including the administration of the direct debits system.
4. To provide advice & assistance to customers in relation to welfare reform to ensure future tenancy sustainment.
5. To assist in maintaining the Pre-Tenancy Service to encourage tenants to adopt a ‘payments culture’.
6. To provide a consistently outstanding service that demonstrates the Council’s corporate values and makes a real difference to resident’s lives, including ensuring our properties are well presented and maintained.
7. To ensure that services we deliver are customer focused and responsive to local needs. Working closely to our tenant Participation Groups and encouraging involvement and feedback as an integral part of the service. This may include the need to attend evening meetings.
8. To ensure an appropriate and focused response to Anti-Social behaviour and other breaches of tenancy conditions. Action to be realistic, fast and efficient and supported by an effective action plan.
9. To visit prospective residents prior to lettings; carrying out accompanied viewings. Ensuring effective ‘sign-ups’ for tenants. Selling the ethos of tenancy sustainment and responsibility.
10. To processes Mutual Exchanges in accordance within the strict legal guidelines ensuring documents are collected and maintained in an organised manner.
Umbrella Rate – £21.46
