Job Details
Job Title: Housing Officer
Reports to: Area Housing Manager
Role Purpose
The Housing Officer provides high-quality housing advice, tenancy and estate management support to customers across Nottingham City. This is a varied, customer-focused role supporting tenants, leaseholders and applicants, ensuring services are delivered in line with legislation, policy and best practice. The role plays a vital part in helping people access and sustain safe, decent and affordable homes.
Key Responsibilities
Deliver excellent housing, tenancy and estate management services in line with statutory requirements and council policies
Provide housing advice and support on lettings, allocations, mutual exchanges and tenancy changes
Support tenants with rent enquiries, benefits advice and signposting to financial inclusion services
Assist with garage management, including applications, waiting lists, allocations and site visits
Respond to customer enquiries, complaints and councillor enquiries professionally and empathetically
Support the team with issues such as anti-social behaviour, tenancy fraud, safeguarding and vulnerability concerns
Liaise with internal teams and external partners to resolve customer issues effectively
Manage keys for empty properties and garages and arrange appropriate property security
Deliver comprehensive administrative support, including reports, invoices, payments and maintaining records
Promote digital access, self-service options and tenant involvement within local communities
What We’re Looking For
Experience in housing services and customer support
Strong communication, organisation and problem-solving skills
Ability to work calmly under pressure and manage competing priorities
A proactive, accurate and customer-focused approach
