Housing Officer – AR

Job Details

Job Title: Housing Officer (Housing Management)

💼 Job Purpose

To deliver an effective housing management service, managing a portfolio of properties and tenancies. You will ensure properties are let efficiently, tenancies are sustained, and all tenancy-related matters are handled in line with policy and legislation.

🔑 Key Responsibilities

🏡 Tenancy Management

  • Manage a patch of residential properties and tenants
  • Act as the main point of contact for tenant queries and issues
  • Ensure tenants comply with tenancy agreements
  • Support tenancy sustainment and address breaches where required

🔑 Lettings & Void Management

  • Manage property lettings from allocation through to sign-up
  • Complete tenancy sign-ups and ensure all documentation is accurate
  • Work to minimise void periods and ensure properties are re-let quickly
  • Liaise with internal teams to prepare properties for new tenants

🚪 Tenancy Terminations

  • Process tenancy terminations in line with procedures
  • Conduct or arrange end-of-tenancy inspections
  • Ensure properties are left in acceptable condition
  • Coordinate works required before re-letting

💰 Financial & Administrative Duties

  • Raise and process invoices relating to property management and repairs
  • Identify and raise recharges where tenants are responsible for damage or costs
  • Maintain accurate records of all financial transactions and tenancy activity

🛠️ Repairs & Maintenance

  • Report and follow up on repairs and maintenance issues
  • Liaise with contractors and internal teams to ensure timely completion of works
  • Monitor service delivery and quality of repairs

⚖️ Compliance & Enforcement

  • Address breaches of tenancy, including anti-social behaviour where applicable
  • Ensure all actions comply with housing policies and relevant legislation
  • Maintain accurate case notes and documentation

🧠 Skills & Experience Required

Essential

  • Experience in housing management / tenancy management
  • Knowledge of property lettings and tenancy terminations
  • Experience processing invoices and raising recharges
  • Strong administrative and organisational skills
  • Ability to manage a varied caseload and prioritise workload

Desirable

  • Experience working within a local authority or housing association
  • Knowledge of housing legislation and best practice
  • Experience dealing with tenant disputes or anti-social behaviour