Job Details
brent council are looking for an housing officer to Manage the pre-void and lettings function (checking in, and checking out process) promoting the Brent Housing Management brand and create the best experience to new and prospective customers.
1.Provide a high level of customer service with emphasis on getting things right the first time,
keeping promises and taking ownership for the customer demands and request. Promote
self-sufficiency in our services while offering support to those that need extra help.
2. Work with partners to set, coordinate, track and ensure completion of actions with other
services to get things done for the customer which meet or exceed customers’ expectations.
3. Be the primary contact for local stakeholders e.g.: residents associations, Councillors, the
police etc. for individual casework.
4. Deliver a comprehensive lettings service which leaves customers feeling satisfied with Brent
Housing Management from day one.
5. Carry out estate inspections and health and safety inspections to ensure statutory
compliance and contract reviews.
6. Post inspect communal maintenance repairs and undertake follow up actions as required.
Version 1: November 2014
Date of Job Evaluation Page 2 of 3
7. Address anti-social behaviour (ASB), fly tipping, graffiti and abandoned vehicles. Escalate
crime related ASB to relevant council teams and agencies.
8. Deliver the premise of ‘Every visit counts’ by checking interests of other areas including rent
collection, property services, community wellbeing and other areas of the council.
9. Take ownership and report anything people or property related (repairs, cleaning, grounds
maintenance, trees etc.) while out on site. Maintaining estates is everyone’s responsibility.
10. Carry out tenancy audits, so that we have a current view of tenants and know those in their
household, and a clear understanding of vulnerability.
11. Provide support to vulnerable customers in line with housing policy.
12. Attend and present at court cases and evictions; ensure the council’s interests are
protected.
13. Coordinate customer engagement activities including online forums and social media, local
engagement events, ‘Estate Conversations’ and drop in sessions.
14. Champion local needs, priorities and concerns in seeking to ensure services meet the
community’s needs and aspirations. Promote and support customer engagement
opportunities with customers.
Payrate £25.44 umbrella
