Housing Repairs Co-ordinators

Job Details

London Borough of Islington are looking for an housing Repairs Co-ordinator to support for the business liaison team providing admin support for repairs & carrying out ad-hoc duties.


  1. To diagnose repairs accurately, raise orders on IT systems to contractors and book
    2. Experience of working in a contact centre answering high volume of calls to ensure
    targets are met.
    3. Experience of dealing with phone enquiries in a professional, polite, sensitive, efficient
    and timely manner, to a high standard of customer care using the appropriate greeting,
    including name, adapting methods of communication to meet the needs of the customer
    and ensuring that a positive image of Islington Council is projected.
    4. Excellent communication skills to liaise with other departments, agencies, contractors as
    5. Experience of accurately processing service requests in line with policy and to provide
    advice and information to customers ensuring that all service requests are processed to
    Islington Council’s performance and standards, policy and procedural guidelines
    including statutory, complying with the Data Protection Act and the Freedom of
    Information Act.
    6. To work pro-actively with team members to improve customer service delivery and to
    conduct outbound calls as required.
    7. To deal with customer complaints in accordance with the Complaints procedure and to
    escalate cases to Team Leaders as appropriate.
    8. To undertake training, supervision, seminars, meetings and other events designed to
    improve communication and assist with the effective development of the post holder and
    service area.
    9. To contribute towards the overall service objectives and targets of the Housing Repairs
    Services Team.
    10.To comply at all times with the Code of Conduct.
    11.To achieve agreed service outcomes and outputs, and personal appraisal targets, as
    agreed by the line manager.
    12.To contribute to reviews of working practices and readily adopt new ways of working.

payrate: £22.76