Job Details
Job Description
Job Title: Housing Repairs Co-ordinator
Service Area: Repairs & Maintenance / Property Services
Reports to: Service Facilitator
Purpose of the Role
To coordinate and manage responsive housing repair requests, ensuring an efficient, customer-focused service is delivered to tenants. The postholder will liaise with residents, contractors, and internal teams to ensure repairs are diagnosed accurately, scheduled appropriately, and completed within agreed timescales, driving continuous service improvement through customer feedback.
Key Responsibilities
- Receive, assess and accurately log repair requests in line with council policies and procedures.
- Diagnose repair issues and determine appropriate priority and trade requirements.
- Schedule and coordinate contractors to ensure timely completion of works.
- Monitor repair progress and follow up on outstanding jobs.
- Provide clear, professional communication to tenants and stakeholders.
- Handle complaints and resolve issues effectively in a fast-paced environment.
- Contribute to service improvement through analysis of customer satisfaction feedback.
- Ensure compliance with safeguarding, health & safety, and council policies.
Apply
To apply for this job email your details to recruitment@carringtonblake.com.
