HR Case Officer (373110)

Job Details

Deadline – 11th Jan 2026

Must have CIPD level 5 qualification or equivalent and previous experience in a generalist HR role.
Umbrella rate £23.73

11 month contract

JOB PURPOSE AND SCOPE:

 

To support the HR Operations Team in delivering a professional, effective, proactive, and advisory service to departments across the Force, ensuring timely progression of employment matters. This role plays a vital part in ensuring policies and procedures are followed, and the workforce receives appropriate support and guidance to deal with HR matters effectively.

Demonstrate the force values at all time. All staff involved in carrying out functions in this role will do so in accordance with the principles of the Code of Ethics. The aim of the Code of Ethics is to support each member of the policing profession to deliver the highest professional standards in their service to the public.

 

CORE WORK AREAS:

To support in the delivery of a full range of HR activities to provide an excellent customer focused HR service is delivered to the Force.  The key areas of work include:

  1. Provide HR advice and guidance to Senior Leadership Teams and line managers on HR related matters, including the benefits, risks and implications of different options available to them.
  2. Develop and maintain strong working relationships with strategic and operational Line
  3. Provide advice and guidance on relevant terms and conditions of employment and related policies, procedures, and best practice across departments.
  4. Assist managers in the preparation of formal correspondence
  5. Deliver a proactive and effective HR advisory service to departments in relation to a variety of employment matters including but not limited to grievance, capability, flexible working requests, discipline and absence management.
  6. Support formal investigations and Hearings, ensuring compliance with employment legislation, terms and conditions and policies and procedures.
  7. Ensure a comprehensive audit trail of case management, including updating systems, notetaking, preparation of formal letters, maintaining case files and ensuring a written record of decisions.
  8. Support the wider HR team with tasks as required, carrying out any other duties that may be determined from time to time within the general scope of the role.

 

OTHER DUTIES:

The duties and responsibilities in this job description are not exhaustive. The post holder may be required to undertake other duties that may be required from time to time within the general scope of the post. Any such duties should not substantially change the general nature of the post.

 

Post Title: HR Case Officer

Section: HR Grade:    SG1

 

This form sets the standard for the person needed for this job, and also will be the basis for shortlisting and for the questions to be asked at interview.  The requirements are job-related and described using appropriate words and marked E (Essential) or D (Desirable) as appropriate.  There will not necessarily be an entry in every box.

 

  Requirements Essential (E) or      Desirable (D) Measurement        (see below)

Qualifications/ Training

 CIPD Level 5 qualification or equivalent
E
 A

Previous experience in a generalist HR role
E
 A

Experience

 Advising and supporting managers to comply with policies and procedures, and outlining benefits, risks and implications of different options available
E
 A/I

Experience in the following:

·         Discipline, grievance, and capability issues

·         Attendance Management

·         Recruitment

·         Application of policy

·         Working with Trade Unions
E
 A/I
Skills Strong influencing and negotiating skills with the ability to influence the benefit of change and improvement
E
 I
  Competent user of all Microsoft Office packages (Word, Excel, Teams and Sharepoint)
E
 A
Knowledge Sound understanding of employment law and HR best practice
E
 A/I
  An understanding of the police service, police regulations and police staff conditions of service
D
 I
Social Skills Able to build and maintain relationships with a wide range of people gaining credibility at all levels
E
 A/I
  To be an excellent communicator, both verbally and in writing
E
 A/I
Others Ability to travel to Police stations and other Policing establishments is a requirement.
E
 A
If you think this job role is for you, please send your CV to rebeccabentum@carringtonblakerecruitment.com