ICT Service Desk Analyst – AR

Job Details

ICT Service Desk Analyst

Location: Shropshire Council
Contract: 3 months minimum
Hours: 37 hours per week
Pay Rate: £15.59 PAYE
Working Arrangement: Office-based, 5 days per week
Start Date: ASAP
DBS: Basic DBS required

Job Overview

Shropshire Council is looking for an ICT Service Desk Analyst to join its Technology Hub team, providing hands-on IT support to council employees.

Working as part of a small team of three, you will be responsible for resolving day-to-day technical issues, supporting users with IT queries and assisting with planned and reactive technology work across the organisation.

This is a hands-on support role suited to someone with previous experience in IT service desk, first-line support or desktop support.

Key Responsibilities

  • Provide day-to-day IT support to council employees.
  • Troubleshoot and resolve hardware, software and general desktop issues.
  • Support users with computer, laptop, printer and peripheral problems.
  • Respond to IT support requests and resolve technical issues promptly.
  • Assist with planned technology upgrades, installations and maintenance.
  • Provide hands-on technical support across the council’s main hub.
  • Work collaboratively with the wider technology team to maintain effective IT services.

Essential Experience and Skills

  • Previous experience in an IT Service Desk, Helpdesk or Desktop Support role.
  • Good understanding of first-line IT troubleshooting.
  • Experience supporting Windows desktops and general IT hardware.
  • Knowledge of Microsoft 365 and common software applications.
  • Strong problem-solving and communication skills.
  • Good customer service skills and the ability to support non-technical users.
  • Ability to work independently and as part of a small team.

Additional Information

  • The role is fully office-based, five days per week, at Shropshire Council’s main hub.
  • IT equipment will be provided.
  • One-stage interview via Microsoft Teams, approximately 45 minutes.
  • No formal qualifications are required.
  • A Basic DBS check is required.

This is an excellent opportunity for an IT Support or Service Desk professional looking to gain further experience within a local authority environment.