ICT Service Desk Analyst

Job Details

  1. To provide operational and technical support to 400 + end users across all Council departments, with responsibility of supporting the virtual desktop environment (Citrix), end-user devices, laptops, MFD’s and mobile devices (iPad and iPhone). Assist with the support of all hardware and software supplied to the end user.
  2. Provide 1st line support and cover on the ICT Service Desk to support the technical function of the organisation as a whole.
  3. To proactively work with customers to suggest better ways of working and taking time to understand customer needs and requirements.
  4. Liaise with IT Business Support, Infrastructure support teams and third-party partners when required.

Pay – £17.74 umbrella