Interim Estates & Support Services Manager (374044)

The post is responsible for the Service Desk, management of contractors, procurement of high quality services and specific FM and Estates project delivery. Essential to success is the ability to build and maintain effective relationships with a variety of suppliers, stakeholders and teams, internally and externally to the Constabulary.

The role will lead, developing data capture systems and responding to audit and benchmarking returns. As a member of the leadership team they will contribute to the development of the Estates and Support Services annual service delivery plan.

• Implement a customer focused approach to the Service Desk advocating effective customer service within the team.

• Manage an effective fault reporting system to ensure earliest intervention and resolution, promoting the use of the service desk to internal and external stakeholders

• In collaboration with the procurement service (SWPPS) and the Facilities and Contracts Manager, develop key performance indicators and monitoring process for contractor and contract service delivery

• Manage and deliver the planned capital projects programme and associated budget, using defined project methodologies, reviewing completed project deliverables and lessons learned to measure success against time, cost and quality.

• Ensure that all Policies relevant to the function are up to date and compliant with current legislation, in consultation with the Force Health and Safety advisor as appropriate.

• Develop the financial plan for the Planned Programme and make expenditure recommendations to the Head of Department for sign off to achieve a ‘good value for money’ profile.

• Develop and maintain a cyclical process to ensure that contractors are vetted and in licence, liaising with the central vetting body as appropriate.

• Attend relevant Constabulary Strategic Boards as a core member or on behalf of the Head of Department as appropriate.

• Ensure procurement of goods or services are compliant with procurement legislation and financial regulations.

• Build strong relationships with Internal and External Stakeholders and contractors ensuring that client needs are met and the estate remains fit for purpose.

• Support the Head of Department in the design, development, implementation, and continuous improvement of the department.

• Systems administrator, and subject matter expert of the Estates 3i system, liaising with the software supplier as appropriate.

• Be responsible for developing and monitoring the BMS systems for use as a tool for early intervention of faults and rectification/task as appropriate.

• Developing building feasibility studies as required with the support of specialist contractors, making recommendations to The Head of Estates and Support Services on time and cost implications of implementing any changes.

Qualifications – Essential:

• 5 years experience of working at a manager level in public service managing teams and having financial accountability
• 10 years experience in a property or FM team
• Maths and English or equivalent A levels
• Vetted to National NPPV 2 Full level (If candidates not currently vetted, Gloucester Constabulary will carry out vetting on successful candidate, employment offer being subject to successful vetting clearance)

Qualifications – Desirable:

• Hold PRINCE 2/MSP Qualification
• Qualified to or working towards an RICS Surveying Qualification/IWFM or similar qualification

Experience:

• Delivering projects and working within a performance based environment, meeting statutory compliance requirements, KPIs and SLAs
• Significant experience of working with and analysis of spreadsheets and data analysis to deliver service improvements
• Managing multi stakeholder teams and requirements to achieve effective, quality outcomes
• Experience of working in a policy driven, data management environment
• Experience of managing risk, information and service compliance issues
• Working in a team based environment, collaboratively and individually
• Experience delivering high quality and consistent performance standards in client based service environment
• Experience of managing finances and budgets
• Proven and proactive problem solving experience, developing solutions and systems across a multi -disciplinary team
• Experience of developing data capture and ICT related systems
• Experience of developing strategies and plans, working at a strategic level
• Successful delivery of large projects or work programmes
• Experience of managing multi-disciplinary teams or groups
• Demonstrable and developed organisational and communication skills
• Experience of leading by example to promote best practice within the team and uphold the values of the Police staff Code of Conduct.
• Ability to work analytically and draw meaningful conclusions and practices from data
• Ability to make decisive, timey decisions working independently whilst accounting for risk and impact to the outcome
• Experience of writing detailed, comprehensive reports and design and delivery of presentation