Job Details


To deliver an innovative, efficient and flexible service that is customer focused, compliant and sustains high levels of excellence and quality. Support NCHA’s objectives of being a leader in providing an excellent maintenance service to NCHA’s tenants and external customers; in line with NCHA’s vision of “More Homes, Great Services, Better Lives”.

Main responsibilities

  • Carry out installation, maintenance and repair work for the Association’s housing stock and external customers in accordance with agreed targets and procedures; ensuring services are compliant with relevant legislation and regulations.
  • Carry out Joinery/Multi Trade installations, upgrades, maintenance and repairs in NCHA managed properties.
  • Co-ordinate the services of other trades and work with colleagues, contractors and partners to ensure a seamless and excellent service to customers.
  • Manage stock/supplies to ensure works are not delayed.
  • Complete and return documentation within agreed timescales; updating and maintaining manual and computerised records.
  • Work in an efficient manner that delivers value for money, identify efficiencies, gaps in service delivery, and communicate them to line management.
  • Use information available to identify customer needs and ensure services are tailored to meet those needs.
  • Understand your responsibilities under Health & Safety legislation; ensuring that all activities are discharged in a safe manner, minimizing risk at all times.
  • Keep your line manager informed of any issues or barriers to the effective delivery of your service area /maintenance services at the earliest opportunity and contribute to the development and effective operation of the Team.
  • Provide relief cover for colleagues and provide emergency cover if required for business continuity.
  • Understand performance standards for your role to deliver on objectives and targets agreed at performance management meetings.

Pay rate: £18.43 per hour umbrella (negotiable)

Three to six months contract with view to extend or make permanent