Lead Officer – Housing ICT (Cx Housing) – AR

Job Details

Lead Officer – Housing ICT (Cx Housing)– Epping Forest District Council

Remote Worker

£500-£650 per day , dependant on experience

Part-Time,3 days per week

4 Month Contract

Inside IR35

Closing Date: Monday 3rd August 2026

Essex County Council (ECC) are delighted to be supporting Epping Forest District Council in recruiting a Lead Officer on a 4-month contract.

This role offers fully remote working with occasional on-site presence dependant on the business needs.

The primary priority focus area is Cx HOUSING, with the following elements being essential in any candidate:

  • Rent Accounting
  • Case management and tasks /workflows / forms.
  • CRM
  • Reporting – to include SSRS (strong SQL skills – intermediate / advanced). Power BI experience would be useful
  • Integrations and interfaces – Key elements would be an understanding of the Total Mobile Cloud Dialogues API, Azure (Storage Explorer) and SharePoint EDM.
  • CX User Training
  • Managing upgrades, ideally 25.x (version that supports the Customer Portal)
  • Customer Portal

Also, must have some understanding of the following:

  • Assets
  • Functional units
  • Users and Roles
  • Contact groups
  • System schedules
  • Arrears policies
  • An understanding of allocations would also be useful.