Job Details

London borough of tower hamlets are resourcing a role for a library assistant to Provide a high quality, efficient, responsive, and cost effective frontline Customer Service that meets the diverse needs of the community and complies with the Council’s
customer promise, statutory requirements, guidance, and codes of practice.


  • Working as part of a team of Customer Service Advisors and Assistants, contribute to the day-to-day running of the Idea Store.
  • Welcome and greet Idea Store users, taking a positive role in promoting Idea Store services and stock, making customers feel welcome and at ease, and ensuring high
    customer service standards are met.
  • Deal with customers in a polite, courteous, efficient, and effective manner at all times to achieve the highest standards of customer care. Provide assistance to callers whilst considering their individual needs and give general advice on other Council services as appropriate
  • Provide a high level of customer care and always promote a good external perception of the Council. Ensure all customers are dealt with efficiently and effectively and help is offered to those customers with special needs who might
    require assistance. Encourage suggestions and comments and deal with complaints.
  • Support the Idea Store objectives through covering the shop floor and implementing the Library Bye Laws and regulations in association with security staff and other colleagues
  • Carry out shelving duties, removal of stock, process new items, promotion, and assist in the stock taking process in line with procedures and guidance.
  • £22.18 umbrella per hour