Licensing Manager

Job Details

Main purpose of post

To lead and manage the Licensing service in Lambeth effectively and consistently, supporting the Consumer Protection Manager through the effective co-ordination, planning and delivery of Licensing services to time and on budget and take day to day overall operational responsibility for the delivery of statutory services; which comply fully with all relevant legislation and associated timescales.

The post holder will be required to take direct and proactive line management responsibility for assigned members of staff and to liaise extensively with Community Safety Area Managers, Elected Members, Democratic Services, community organisations, Business Improvement Districts and other internal and external partners including the Police to deliver effective services and enforcement, to achieve an effectively managed, well-balanced and compliant day and night time economy across the borough, in line with the neighbourhood approach towards the delivery of Community Safety services.

Key Unit Accountabilities

  1. To take operational management of the relevant Licensing services; ensuring that resources are used effectively to address priority issues and set, report against and achieve performance and quality standards targets and outcomes on an individual and service basis, taking swift, consistent and documented action where delivery falls below target.
  2. To implement service strategies which align with legislative requirements, best practice guidance and organisational change as directed by the Consumer Protection Manager.
  3. To assist the Consumer Protection Manager with the formulation and review of the relevant statutory policies and policy and compliance protocols and develop the appropriate monitoring procedures to ensure ongoing compliance.
  4. To develop performance management systems as directed by the Consumer Protection Manager and establish and maintain protocols and working practices to deliver compliance and continuous service improvement.
  5. To devise, plan and deliver a regular out of hours inspection and enforcement programme for the Licensing service across the team; and to plan and support wider out of hours Licensing partnership activities and operations.
  6. To track and deliver against all income targets for Licensing, identifying and ensuring the actual position reflects anticipated income targets, and ensuring the delivery of mitigating action as appropriate; and to identify and deliver opportunities for maximising income into the Licensing service.
  7. To identify and implement processes and practices to maximise efficiencies within the Licensing service.
  8. To produce detailed ‘outcome based’ service performance reports and take the appropriate management action to ensure that performance targets are achieved.
  9. To actively engage with colleagues including Community Safety neighbourhood teams, Police, other boroughs, residents, businesses and community groups; as directed by the Consumer Protection Manager to establish local priorities and performance targets.
  10. To represent the Council’s Community Safety service at Council Committees, regulatory groups, relevant pan London networks and strategic forums as directed by the Consumer Protection Manager.
  11. To provide accurate technical and detailed advice and guidance on Licensing matters on behalf of the Authority to members of the Licensing team, colleagues in the Council and the Police, Senior Managers, Elected Members, citizens, businesses and other stakeholders.
  12. To liaise extensively with Democratic and Legal services to ensure the effective planning, scheduling, servicing and management of the Council’s Licensing Committee and Licensing Sub-Committee and take the appropriate management responsibility and action to ensure that all relevant, accurate documentation is made available to the relevant responsible authorities, Democratic Services, and Committee members within the relevant statutory timeframes.
  13. To undertake occasional practitioner work to resolve highly complex Licensing issues and to ensure that sensitive or contentious cases are correctly, sensitively and proactively managed.
  14. To liaise extensively with legal professionals, statutory bodies and senior colleagues as directed by the Consumer Protection Manager to ensure full compliance with the relevant statutory legislation.
  15. To ensure and oversee the ongoing appropriate use of document and evidential control systems for all members of the Licensing team and the service, and develop the appropriate monitoring systems to monitor and ensure continued and ongoing compliance with all relevant Acts including the General Data Protection Regulation, and Police & Criminal Evidence Act.
  16. To assist the Community Safety Business Development Manager with the implementation and review of the relevant income and debt management systems / protocols.
  17. To influence and negotiate with colleagues across the council and the wider Safer Lambeth partnership to ensure that community safety issues/priorities are considered during the ongoing design and implementation of Council and partner initiatives.
  18. To Identify key changes and developments in relevant legislation, National, regional or local policy and advise and put forward recommendations and detailed proposals on their impact for the service and the Council.
  19. To assist the Consumer Protection Manager in converting commissioned programmes, visions and strategies into operational reality; via the development, review and effective delivery of service delivery plans.
  20. To deputise for the Consumer Protection Manager as and when required, providing any necessary support, advice and guidance.
  21. To work flexibly and collaboratively in undertaking the duties and responsibilities of the post as directed by the Consumer Protection Manager; the post holder is also required to work outside of normal hours, including attending evening meetings, and occasional weekend and Bank Holiday working.
  22. To take responsibility, relevant to the post, for ensuring that Council statutes and government legislation are upheld. This includes, amongst others; Management Compliance Charter, Environmental Policy, Data Protection Act, Race Equality Action Plan, Quality Assurance Plan, Health & Safety, Sustainable Construction and Recycling.
  23. To carry out the duties of the post in accordance with the Data Protection Act, the Computer Misuse Act, the Health and Safety at Work Act, and other relevant legislation, as well as all relevant and current (including as updated) Council policies, procedures, standing orders and financial regulations.
  24. To take responsibility, appropriate to the post for tackling racism and promoting good race, ethnic and community relations.
  25. The job holder’s decision-making authority is determined by Council policy and procedures.
  26. The post holder may be required to meet the needs of the council during times of civil emergency.
  27. The post holder is required to hold enhanced DBS certification clearance from the Disclosure and Barring Service.


Payrate is £203.13 per day Umbrella