| Connected Care Service provides a monitoring and responding service to the residents of Haringey. The role involves ensuring calls are answered and that callers get the support they need. This will involve visiting the resident’s home to assist, along with undertaking general maintenance of equipment to ensure service is maintained. This is a 24/7 service and shift arrangements are 7am to 3pm, 3pm to 11pm and 11pm to 7am 7 days week. You will be passionate about providing excellent service, with good communication and compassionate engagement skills. Ability to adapt is essential as this is a varied role and often involves changing priorities. An understanding of safeguarding requirements alongside an ability to build a rapport with people who maybe in difficult circumstances. You will need good IT and administrative skills, as well as able to drive and undertake general maintenance on AT equipment, i.e. battery changes, minor faults or equipment failures. It is a great opportunity to apply your skills and talent in a place that welcomes energy and has a desire to make a difference to the lives of all residents. • Weekends (WE) = 1.50 Multiplier • Unsociable Hours (8pm to 6am) = 1.33 Multiplier • Weekend Unsociable = 1.83 Multiplier • Bank Holiday (BH) Rate = 2 Multiplier Connected Care is a 24 hours, 365 days a year emergency service provided in house by Haringey Council. It offers vulnerable residents a personal alarm system which can be activated in case of an emergency. Additional it provides a mobile response service if there is an emergency in the residents home. We are looking for 1 x Monitoring and Responding Officers to work within the Connected Care Service. Monitoring & Responding officers (MRO) are required to answer and respond to emergency calls from vulnerable service users from across the borough over Jontek’s Answerlink call monitoring platform. When answering an emergency call, MROs will be required to identify and arrange appropriate intervention /support to ensure service users wellbeing. In addition this may mean visiting a service users home to help deal with the emergency. MROs will need to assess the service user’s needs, condition and provide/source the support they require to ensure their wellbeing. As Connected Care is a 24/7 service Monitoring and Responding officers are required to work a pattern over 3 shifts 7am to 3pm, 3pm to 11pm and 11pm to 7am. To note there is a 20 minute handover at the start of each shift and so will be required to be at work 20 minutes before the start of their shift. The candidates we are looking for should have experience of working within an emergency call monitoring centre dealing with vulnerable service users and experience of a call monitoring platform is essential i.e. PNC or Verklizan, however Answerlink (Jontek) would be preferred. As this role requires the candidate to provide mobile response service to service users home in case of an emergency, we are looking for experienced and competent drivers who hold a full clean UK driving licence. Council fleet vehicles are provided but passing the council driving assessment would be a requirement to use these.
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