Neighbourhood housing officer

Job Details

Camden council are looking for a neighbourhood housing officer to work creatively and effectively with residents, service managers and other stakeholders to develop, maintain and continually review the delivery and work practices and processes of our landlord services.


  • To understand the ongoing presenting and contextual needs of our residents and our properties and neighbourhoods;
  • To develop skills and knowledge in key areas to meet the needs of residents;
  • To offer as part of a collaborative neighbourhood team one clear trusted point of contact to resolve resident needs;
  • To support residents to solve problems at their root cause to build future resilience for individual residents and  our communities;
  • To deal with things as early as we can, and as much as we can, pulling in support when needed to resolve resident issues in partnership with other officers, services and organisations;
  • To learn about the work and develop the service in line with systems thinking principles to meet the changing needs of our customers;
  • To work closely with and develop partnerships with other agencies, teams and colleagues to deliver a service consistent with the changing needs of our customers;
  • To act as a lead contact for Tenant and Resident Association in the neighbourhood;
  • To promote and engage in restorative principles and participatory practice in working with our residents and partners.

Payrate: £26.17 umbrella