Neighbourhood Manager

Job Details

Job Purpose

  • The Lancaster West Neighbourhood Team has been set up to provide a housing and community service for residents in the Lancaster West area after experiencing the Grenfell tower tragedy
  • The team will work with the local residents and resident associations to deliver a housing services that will develop the area into a model community.
  • The team will identify and manage the delivery of maintenance, minor and capital works projects on behalf of the local community.

Job Duties

  • Demonstrate passion and drive to deliver an excellent service to customers at all times that results in increased resident satisfaction
  • Show strong customer focus, especially in the particular circumstances of the Grenfell tragedy, demonstrating sensitivity to local issues
  • Deliver service improvement projects across the Neighbourhood Team working with other departments and suppliers to get great outcome for the LW residents
  • Acting as first point of contact for housing issues received from the LW residents
  • Reporting service issues to suppliers and monitoring the resolution of agreed activities
  • Ensuring service budgets are administered and managed effectively
  • Build and maintain relationships with local residents, resident associations and suppliers to build and provide a service that meets the residents needs
  • Manage local apprentices and trainees as required, in line with Council frameworks and policies
  • Support your own personal and professional development by attending training events, coaching and seminars as required.
  • To work positively and proactively as a member of the LWNT and the wider Council
  • To support the Neighbourhood Team by covering for absences / holidays as required
  • Deliver a Neighbourhood management Service that is customer focussed and provides value for money for the Council

Umbrella rate