Job Details
Job Purpose
- The Lancaster West Neighbourhood Team has been set up to provide a housing and community service for residents in the Lancaster West area after experiencing the Grenfell tower tragedy
- The team will work with the local residents and resident associations to deliver a housing services that will develop the area into a model community.
- The team will identify and manage the delivery of maintenance, minor and capital works projects on behalf of the local community.
Job Duties
- Demonstrate passion and drive to deliver an excellent service to customers at all times that results in increased resident satisfaction
- Show strong customer focus, especially in the particular circumstances of the Grenfell tragedy, demonstrating sensitivity to local issues
- Deliver service improvement projects across the Neighbourhood Team working with other departments and suppliers to get great outcome for the LW residents
- Acting as first point of contact for housing issues received from the LW residents
- Reporting service issues to suppliers and monitoring the resolution of agreed activities
- Ensuring service budgets are administered and managed effectively
- Build and maintain relationships with local residents, resident associations and suppliers to build and provide a service that meets the residents needs
- Manage local apprentices and trainees as required, in line with Council frameworks and policies
- Support your own personal and professional development by attending training events, coaching and seminars as required.
- To work positively and proactively as a member of the LWNT and the wider Council
- To support the Neighbourhood Team by covering for absences / holidays as required
- Deliver a Neighbourhood management Service that is customer focussed and provides value for money for the Council
Umbrella rate –
