Operations Manager

1. Build long term and sustainable customer relationships, with internal and external stakeholders/ partners, whilst maintaining the highest standards of presentation, personal integrity and customer support.

2.    Implementation of operational plans within the service areas to fit with broader functional and Council strategy and contribution to the development of the Council’s Facilities Management strategies and policies to ensure an excellent, consistent and customer driven service is delivered across the Council’s operational portfolio.

3.    To support the development and implementation of an effective asset maintenance and lifecycle programme to ensure the Council assets (including the Civic Centre) maintain the highest of standards across the workplace environment for all facilities.

4.    Full project Management of building lifecycle works, ensuring compliance within the contract and governance arrangements.

5.    Ensure full understanding of any changes and development in legislation and working practices that may affect the council’s operations.

6.    Evaluate current working practices and recommend improvements in line with service delivery requirements and resources.

7.    Manage the buildings within the FM portfolio to ensure that compliance (including statutory), PPM and reactive works are completed within the required SLA’s.

8.    Manage the delivery of the works onsite, organising labour and materials and carrying out onsite management.

9.    To deliver an effective KPI audit regime.

10.  Provide technical and practical support to engineers and internal collaeagues/ stakeholders.

11.  Prepare reports for the Head of Facilities Management as requested, to include technical options / solutions with budget costs.

12.  Ensure the service delivers value for money to the council, and remains within budgetary constraints.

13.  Prepare all paperwork and lead annual black building test at the Civic Centre (requires out of hours working).

14.  Check all contractually required outsourced provider documentation / paperwork has been submitted and completed correctly across all service provisions.

15.  Ongoing site monitoring of H&S compliance which includes regular inspections, compliance checks, audits, and permit to work systems.

16.  Produce and review RAMS (risk assessments & method statements) and SOP’s (standard
operating procedures) in relation to contractor works activities.

17.  Ensure ‘out of hours’ cover is maintained where required, from site-based staff and sub-contractors.

18.  Ensure Head of Facilities Management receives updates for call outs in a timely manner and be on FM team escalation out of hours call out rota.

19.  Maintain a safe working environment for engineers, end users on site and general public at all times.

20.  Engage and regularly communicate with building users including establishing a rolling programme of Building User Group meetings across the Council’s operational estate to receive feedback on any issues.

21.  Assist the Head of Facilities Management in scoping, procuring and managing third party works and services relating to Hard FM services.

22.  Lead in the continuous development and improvement of the Hard FM services.

23.  Lead on the production of FM management reports for the Head of Facilities Management and procedures for the FM Service to support improvements.

24.  Responsible for monitoring FM budgets relating to the Hard FM and mainatenance service functions and contracts.

25.  Manage effective operational performance management of external outsourced Hard FM service provider / sub-contractors and 3rd party services through regular liaison meetings, KPI setting / reporting and development of supporting policies / procedures to provide a framework for in depth analysis of performance.

26.  Deputise in the absence of the Head of Facilities Management.

27.  Make a positive contribution to the delivery of the service, this will include working flexibly and positively to achieve the objectives of the council.

28.  Manage and lead staff to achieve high performance and effective operational delivery, including developing and improving staff capability.

29.  Manage a customer focused service and ensure the effective use of resources.

30.  Ensure that the council’s overall vision, values and ethos are central to the requirements of the service.

31.  Support effective working relationships and act as an ambassador and advocate with external organisations.

32.  Keep up to date with developments in service delivery and best practice to ensure the service performs effectively and to the highest standards.

33.  Safeguarding is everyone’s responsibility and all employees are required to act in such a way that at all times safeguards the health and well-being of children and vulnerable adults.

34.  Carry out duties with due regard to the Council’s Customer Care, Equal Opportunities, Information Governance, Data Protection, Health and Safety and Emergency Planning & Awareness (including to provide assistance where available) policies and procedures.

35.  Employees should embed environmental sustainability into their work, actively contributing to Brent becoming a carbon-neutral borough in 2030.

36.  Undertake any other duties commensurate with the general level of responsibility of this post.