OR101881 – Business Support Officer

Job Details

PAYE: £13.26 per hour
JOB PURPOSE
The main purpose of the post is to provide clerical and administrative support ot the team leader and to assist customers with their enquiries.
KEY RESULT AREAS
To communicate in person, by telephone and in writing with customers and partners of the crematorium
To carry out a range of administrative tasks, including those associated with cremations
To receive payment for crematorium services, issue receipts and keep records in compliance with the Council�s financial regulations.

 
To assist the team leader in building and maintaining effective relationships with the crematorium�s partners, such as funeral directors, officiants and suppliers of goods and services

 
To assist customers with enquiries relating to funerals and memorials
To undertake such other duties of a related nature as may be required for the proper and successful operation of the crematorium

 

This job description sets out the main result areas of the post at the date when it was drawn up. Such duties may vary from time to time without changing the general character of the post or the level of responsibility. Such variations are a common occurrence and cannot in themselves justify a reconsideration of the grading of the post.
PERSON SPECIFICATION
ESSENTIAL DESIRABLE
Qualifications
  • Minimum of 5 GCSEs (A-C) or NVQ Level 2 or relevant experience
  • Ideally working towards ICCM Crematorium Certificate

 

Knowledge
  • Minimum of two years relevant experience of dealing directly with customers and partners
  • Willingness to undertake first aid training
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Experience
  • Able to communicate effectively both verbally and in writing with customers, partners and colleagues
  • Able to plan and organise workloads and ensure completion of work to agreed standards
  • Able to show and understanding and sympathetic attitude towards the bereaved
  • Familiarity and competence with Windows based software
  • Literacy and numeracy skills

If you feel you would be suited to this role, or know someone who would be a great fit, please drop an email to  rebeccabentum@carringtonblakerecruitment.com