OR102597 – Colleague Experience Administrator

Job Details

Purpose:

Provide administrative and transactional HR support across the entire employee lifecycle, including Learning & Development, HR Administration, and Resourcing. Ensure accurate data processing and timely responses to queries in line with policy and legislation.

Key responsibilities and accountabilities:

  • Develop a wide understanding of the HR & OD Function and the end to end colleague journey, including policies, terms and conditions, practices and procedures.
  • Deliver accurate and timely HR administration across all colleague lifecycle processes.
  • Ensure all query responses and processing meets legislation, policy, procedure and SLA requirements.
  • Process, maintain and store data and records, ensuring data integrity and GDPR compliance.
  • Support Learning & Development activities.
  • Assist with recruitment and onboarding administration.
  • Triage and risk assess queries, signposting and escalating where required.
  • Contribute to continuous improvement initiatives within HR processes including developing FAQ’s on all areas allowing for consistency of advice.
  • Feed ideas, observations and suggestions for improvements when they become apparent.
  • Work with other areas across the HR & OD function and the wider Council to deliver organisational objectives.
  • Share expertise and skills with others in the team.

Supplementary Accountabilities

  • Support with any ad hoc projects as required by the business.

Professional

  • HR colleagues
  • Colleagues and managers across the organisation.

Decision making:

  • Be confident in giving accurate and timely responses on a range of HR queries.
  • Works within established policies and procedures. Escalates complex issues to the Colleague Experience Lead.
  • Manage a varied workload and demonstrate an ability to prioritise and meet regular deadlines.

Creativity and innovation

  • Problem solving.
  • Proactively make suggestions to improve processes and workflows. Insert elements of the job where creativity and innovation are required.

Job Scope

Area Details
Number and types of jobs managed N/A
Budget Holder No
Budget Value N/A
Asset Responsibility N/A

PERSON SPECIFICATION

Qualifications:

Qualification Essential or Desirable
Educated to GCSE level or equivalent (including English and Maths). E

Knowledge and Experience:

Requirement Essential or Desirable
Experience in HR administration or similar support role. E
Understanding of HR policies, procedures, and employment legislation. D
Proficiency in HR systems and Microsoft Office applications. D
Strong attention to detail. E
Good communicator and able to build and develop relationships with internal and external customers. E
Able to work constructively as part of a team understanding and supporting others. E
Able to handle sensitive information and maintain confidentiality. E
Quick learner able to easily adapt to changing processes. E

If you feel you would be suited to this role, or know someone who would be a great fit, please drop an email to  rebeccabentum@carringtonblakerecruitment.com