OR107181 – Administrative Assistant/ Officer / Business Support Officer

PAYE: £13.05 per hourWe have an exciting opportunity for an experienced Business Support Officer – Data to join the Records and Data Team within Business Support & Transformation.

As part of a team providing business support to Social Care and Education Services, you will play a key role in supporting Family & Children’s Services by delivering an effective referral screening and administrative support service. The post involves handling highly sensitive and confidential information, acting as a first point of contact for referrals, and providing administrative support to managers and professionals across a range of service areas.

Key responsibilities include:

• Acting as the first point of contact for incoming referrals to Children’s Services, screening, processing and prioritising information in line with legislation, service criteria and departmental procedures.
• Collecting, recording and sharing information to support assessments and decision-making, including liaising with internal and external agencies.
• Maintaining accurate records and updating electronic systems, databases and spreadsheets to support operational activity, performance monitoring and inspections.
• Producing reports, validating data and supporting requests for statistical information and Freedom of Information enquiries.
• Undertaking a range of administrative duties including telephone enquiries, document preparation, scanning, filing, typing and organising meetings.
• Providing business support to managers and professionals whilst ensuring compliance with confidentiality, safeguarding and data protection requirements.
• The tasks undertaken within this role may support different areas across the Records and Data Section, and duties may change to meet service requirements.

Skills and qualifications required:

• 5 GCSEs (or equivalent), including English.
• Excellent IT skills and knowledge of Microsoft Office applications.
• Strong organisational, prioritisation and time-management skills.
• Excellent communication and information-recording skills.
• Ability to work accurately with highly confidential and sensitive information.
• Emotional resilience and the ability to work effectively under pressure when dealing with challenging and distressing information.
• Ability to work independently and as part of a team.

Please see the attached Job Description for full details. To be shortlisted for interview, candidates must demonstrate that they meet all essential criteria outlined in the Person Specification.

The assignment is for 22.5 hours per week and is fixed-term until 31st March 2027. The role is based at Coed Pella, Colwyn Bay, with hybrid working available following induction and training. Candidates should live locally or within a reasonable commuting distance.

We welcome CVs from candidates who meet the above requirements.