Job Details
Client: Charnwood Borough Council
Location: Council Offices, Southfield Road, Loughborough, Leicestershire, LE11 2TX, United Kingdom
Work Pattern: Office Based – Charnwood Borough Council – 9am till 4pm – 32.5 hours a week
PAYE Pay Rate: £13.47 per hour
Main purpose
The main purpose of the Customer Advisor role is to provide front-line support to residents with waste and recycling enquiries. You would answer calls and emails, provide accurate information about bin collections and recycling, resolve customer problems, record requests on the CRM system, and escalate issues to the Waste Team when necessary, while always providing a polite, professional and helpful service.
Typical day
- Answer customer calls and emails.
- Deal with missed bin collections and service requests.
- Check information and explain solutions to customers.
- Update the CRM system.
- Pass complicated issues to the Waste Team.
- Handle a high volume of enquiries.
Key skills
- Good customer service
- Excellent communication
- Good listening and problem-solving
- Attention to detail
- Good IT/CRM skills
- Ability to work under pressure
- Professional and patient attitude
- Good teamwork
Apply
To apply for this job email your details to recruitment@carringtonblake.com.
