OR114033 – Allocations and Verifications Officer (SO2) – Housing

Housing Allocations Officer

Main Purpose

To provide a high-quality and responsive housing allocations service, ensuring social housing is allocated fairly and efficiently to eligible tenants and residents.

Typical Day

• Manage housing applications and transfers.
• Assess and verify housing applications.
• Advertise available properties and shortlist applicants.
• Make property offers and nominations.
• Conduct home visits and investigations where required.
• Work with Housing Associations, ALMOs and housing providers.
• Monitor social housing stock and provider performance.
• Maintain accurate records and produce reports.
• Liaise with other council housing teams.

Key Skills / Responsibilities

• Housing allocations and lettings.
• Choice-Based Lettings (CBL).
• Housing register management.
• Application assessment and verification.
• Knowledge of housing allocation policies.
• Customer service and communication.
• Investigation and decision-making.
• Housing Association/Registered Social Landlord liaison.
• Data management and reporting.
• Understanding of social housing and housing legislation.

Essential Requirements

• Experience in housing allocations/social housing.
• Knowledge of housing allocation schemes and CBL.
• Experience managing and verifying housing applications.
• Knowledge of housing legislation and policies.
• Strong customer service and communication skills.
• Good IT, data and report-writing skills.
• Ability to manage a busy caseload and deadlines.
• Experience working with Housing Associations/RSLs.
• Enhanced DBS check required