OR115781 – Operations Manager, Housing Management & Income Recovery (Grade M) – Management

Job Details

Work Pattern: 3 days in the office Initially 5 days depending on transferrable skills

PAYE Pay Rate:  £34.38 per hour

Main Purpose

To lead and manage the Housing Management and Income Recovery Service, overseeing temporary accommodation, rental income collection, arrears recovery and customer services. The role supports strategic and operational priorities, ensures statutory and policy compliance, drives service improvement and delivers value for money and positive outcomes for households in temporary accommodation.

Typical Day

  • Lead and manage the Housing Management and Income Recovery team.
  • Oversee temporary accommodation allocation, management and performance.
  • Monitor rent collection, arrears and income maximisation.
  • Manage landlords, accommodation providers, contractors and commissioned services.
  • Handle complex cases, complaints, Member enquiries, Ombudsman matters and legal challenges.
  • Review performance, financial and operational data and prepare reports/business cases.
  • Manage contracts, budgets and procurement activity.
  • Lead staff supervision, performance management, recruitment and training.
  • Work with internal and external partners to prevent and relieve homelessness.
  • Support service improvement, policy development and implementation of new systems/processes.
  • Deputise for the Head of Temporary Accommodation & Private Rented Sector when required.

Key Skills & Responsibilities

  • Housing management and temporary accommodation
  • Income recovery, rent collection and arrears management
  • Homelessness and housing legislation
  • Contract and landlord management
  • Performance management and service improvement
  • Complex case and complaint management
  • Legal/Ombudsman matters and judicial review
  • Staff leadership and management
  • Budget management and procurement
  • Data analysis, MI and performance reporting
  • Partnership and stakeholder management
  • Policy development and organizational change
  • Customer service, equality, diversity and inclusion

Essential Experience

Ideally, candidates should demonstrate:

  • Significant local authority housing/homelessness experience
  • Management of temporary accommodation services
  • Experience leading income recovery/rent arrears functions
  • Staff and service management at a senior level
  • Experience dealing with complex housing cases and complaints
  • Knowledge of relevant housing legislation, statutory duties and Council procedures
  • Experience managing contracts, providers and external partners
  • Strong performance, financial and data-management skills
  • Ability to deputise at Head of Service level and provide strategic leadership