OR116145 – Representations Officer

Main Purpose

To investigate and respond to parking PCN appeals, representations, permits, suspensions and complaints, ensuring decisions are fair, accurate and in line with legislation and council procedures.

Typical Duties

• Investigate and respond to formal and informal PCN representations and appeals.
• Prepare evidence for London Tribunals adjudication hearings.
• Manage parking permit and suspension applications.
• Handle customer calls and emails regarding complex parking matters.
• Investigate complaints and identify recurring issues.
• Process authorised cancellations and refunds.
• Provide advice on parking legislation and complex cases.
• Ensure compliance with parking enforcement standards.
• Manage a high-volume workload and meet KPIs and deadlines.

Essential Requirements

• Experience in parking enforcement, appeals and representations.
• Good knowledge of parking and traffic legislation.
• Experience preparing evidence for adjudication.
• Excellent written and verbal communication skills.
• Strong attention to detail and decision-making ability.
• Ability to manage challenging customers professionally.
• Experience working to deadlines and performance targets.