OR119845 – Domestic Abuse Support Worker – Housing

Job Details

Work Pattern: 37 hours per week

PAYE Pay Rate: £20.00 per hour

Main Purpose of the Role

To provide compassionate, practical and person-centred support to vulnerable individuals and families who have experienced domestic abuse and/or stalking.

The role will focus on helping clients maintain their tenancy, stay safe, access appropriate support services and move towards independent living and a more stable future.

You will manage a caseload, create support and safety plans, assess individual needs and work closely with agencies such as the Police, Victim Support, Housing and Safeguarding teams.

Typical Day Overview

  • Managing a caseload of vulnerable clients living in supported or temporary accommodation.
  • Completing needs assessments, support plans and staying safe plans.
  • Meeting clients face-to-face and providing practical and emotional support.
  • Identifying risks and making appropriate referrals to specialist services.
  • Working with Police, Victim Support, Housing, Safeguarding and other partner agencies.
  • Supporting clients with housing, employment, education and safety.
  • Helping prevent homelessness and support tenancy sustainment.
  • Maintaining accurate and confidential case records.
  • Responding to urgent or high-risk situations and following safeguarding procedures.
  • Working flexibly, including evenings, weekends, bank holidays and an out-of-hours rota when required.

Key Skills & Responsibilities

  • Domestic Abuse & Stalking Support – Experience supporting people affected by domestic abuse, stalking or other vulnerabilities.
  • Case Management – Ability to manage a caseload and maintain accurate support plans, assessments and records.
  • Safeguarding & Risk Management – Identifying risks and responding appropriately to high-risk or vulnerable individuals.
  • Multi-Agency Working – Building effective relationships with Police, Victim Support, Housing, Safeguarding and other professionals.
  • Tenancy Sustainment & Homelessness – Supporting people to maintain accommodation and prevent homelessness.
  • Communication & Engagement – Able to communicate sensitively and effectively with vulnerable clients and adapt communication styles.
  • Problem Solving – Identifying individual needs and finding appropriate solutions and referrals.
  • Lone Working & Personal Safety – Following lone-working procedures when visiting clients and working in different accommodation settings.
  • Customer Focus – Providing a compassionate, respectful and person-centred service.
  • Record Keeping – Maintaining high-quality and confidential electronic and written case records.

Essential Requirements / Qualifications

  • Experience working with vulnerable individuals or families.
  • Experience of casework, support planning and needs assessments.
  • Understanding of domestic abuse, stalking and safeguarding.
  • Ability to identify complex needs and risks, including issues such as substance misuse, mental health, offending and anti-social behaviour.
  • Experience working with multi-agency partners and external organisations.
  • Strong communication, interpersonal and relationship-building skills.
  • Ability to work under pressure, manage competing priorities and take appropriate action in high-risk situations.
  • Ability to work independently and follow lone-working and safeguarding procedures.
  • Good written and electronic record-keeping skills.
  • Full driving licence and access to own transport for out-of-hours work is required.
  • Flexibility to work evenings, weekends, bank holidays and an out-of-hours rota.
  • Commitment to equality, safeguarding, health and safety and Council policies.