OR120272 – Technical Support Officer – Housing

Job Details

Work Pattern: 5 days Mon – Fri, 7.4 hours a day, 37 hours per week

PAYE Pay Rate: £17.96 per hour

Main Purpose of the Role
To provide customer-focused administration and support for housing grants, managing a caseload from initial enquiry through to completion. The role involves liaising with customers, Technical Officers and contractors, ensuring applications are progressed efficiently and financial information is accurate.

Typical Day Overview

  • Acting as the first point of contact for customers regarding housing grants.
  • Managing and progressing a caseload of grant applications.
  • Keeping customers updated on the progress of their applications.
  • Liaising with Technical Officers, contractors and other relevant teams.
  • Checking documentation and ensuring information is complete and accurate.
  • Preparing financial documents and monitoring grant expenditure.
  • Handling sensitive customer enquiries professionally.
  • Managing a busy workload and prioritising competing deadlines.

Key Skills & Responsibilities

  • Strong customer service and communication skills.
  • Experience managing a busy caseload/workload.
  • Good administrative and organisational skills.
  • Ability to deal with sensitive or confidential customer matters.
  • Experience liaising with contractors, technical teams and customers.
  • Good financial awareness and ability to prepare financial documentation.
  • Ability to monitor and progress applications through to completion.
  • Strong attention to detail and accuracy.
  • Ability to work independently and meet deadlines.
  • Knowledge of Housing Grants legislation is desirable.
  • Knowledge of the benefits/welfare system is desirable.

Essential Requirements / Qualifications

  • Previous experience in customer service, housing administration, grants administration or a similar role.
  • Experience managing a caseload or high-volume workload.
  • Strong written and verbal communication skills.
  • Good IT and general administrative skills.
  • Ability to handle financial information accurately.