OR122217 – Customer Service Advisor – Corporate Functions

Job Overview

We are seeking six customer-focused Customer Service & Administration Officers to provide an excellent customer experience through professional telephone support and administrative assistance.

The successful candidates will be responsible for handling inbound and outbound calls, managing appointments, responding to customer enquiries and ensuring customer information is accurately maintained. You will work closely with internal operational teams, contractors and suppliers to ensure a smooth and efficient customer journey.

Key Responsibilities

• Handle inbound and outbound customer calls, providing professional and empathetic support.
• Book, coordinate and manage appointments with customers, contractors and suppliers.
• Update internal systems with accurate customer details, claim information and service records.
• Manage emails, correspondence and general administrative duties.
• Provide customers with regular updates on their claims or service requests.
• Chase outstanding information and ensure actions are completed within agreed timescales.
• Liaise with operational teams, contractors and suppliers to resolve customer queries.
• Maintain accurate records and deliver a high standard of customer service.

Essential Skills & Experience

• Previous experience in a customer service or contact centre environment.
• Excellent telephone, communication and interpersonal skills.
• Strong organisational and administrative abilities.
• Confident using multiple computer systems and databases.
• Ability to manage a busy workload and prioritise tasks effectively.
• A proactive, flexible and customer-focused approach.
• Ability to work independently and as part of a wider team.