OR122296 – Business Support Officer

Job Details

Work Pattern: 36 hours per week

PAYE Pay Rate: £16.00 per hour

Main Purpose of the Role

To provide administrative, customer service and promotional support to the Workforce Development Service, ensuring the Twickenham Training Centre operates efficiently and delivers a high-quality service. Supporting the organization of training sessions, meetings and conferences, maintaining records, coordinating communications and promoting workforce development opportunities.

Key Responsibilities

  • Provide general administrative and business support to the Workforce Development team.

  • Support the organisation and coordination of training sessions, meetings, conferences and events.

  • Act as a first point of contact for internal and external enquiries, providing excellent customer service.

  • Maintain accurate electronic and manual records, spreadsheets, filing systems and confidential information.

  • Create engaging promotional content for emails, social media platforms and websites.

  • Support workforce development projects by conducting research, updating registers and coordinating communications.

  • Assist with the day-to-day running, facilities and maintenance arrangements of the Twickenham Training Centre.

  • Work closely with the Events Training & Facilities Manager and Workforce Development Leads.

  • Collate statistical information and assist with preparing reports.

  • Identify opportunities to improve and promote the service and diversify its training offer.

Essential Requirements

  • GCSE Grade C or above (or equivalent) in Maths and English.

  • Experience providing administrative and business support.

  • Strong customer service and communication skills.

  • Experience maintaining records, spreadsheets and confidential information.

  • Good IT skills, including Microsoft Office or Google Workspace.

  • Experience creating promotional content for websites and social media.

  • Strong organisational, multitasking and time-management skills.

  • Excellent attention to detail and accuracy.

  • Ability to work independently and collaboratively as part of a team.

  • Must hold a Basic DBS check.

Desirable Experience

  • Previous experience working within local government, the public sector, education or children’s services.

  • Experience supporting projects, training programmes or events.

  • Experience working within a training or facilities environment.