Job Details
Job Title: Parking Representations Officer
About the Role:
Harrow Council is looking for a detail-oriented and fair-minded Parking Representations Officer to join our Parking Back Office team. You will play a key role in reviewing and deciding on challenges to Penalty Charge Notices (PCNs), ensuring that all decisions are made in line with legislation and council policy.
You will work with a skilled team to:
- Investigate challenges and representations from motorists, MPs, and councillors.
- Review evidence such as photos, CEO notes, maps, and system audit trails.
- Apply parking legislation and council policies to make fair decisions.
- Communicate decisions clearly to the public.
- Handle administrative tasks, including correspondence, payment plans, refunds, and liaising with enforcement agents.
- This is a crucial back-office role that ensures the council’s parking enforcement is accurate, consistent, and customer-focused.
What We’re Looking For:
- Knowledge of parking legislation, PCN appeals, and traffic management orders.
- Experience in parking enforcement, administration, or related legislation-based roles (City & Guilds Level 3 in Notice Processing is desirable).
- Strong written and verbal communication skills.
- Ability to work independently, organise workloads, and meet performance targets.
- Proficiency with IT systems, including document management and parking enforcement software.
- Ability to handle sensitive situations and apply the council’s vulnerability policy.
Why Join Us:
Make a real impact on the fairness and efficiency of parking enforcement in Harrow.
Be part of a supportive, professional team.
Opportunities for training and career development.
Apply
To apply for this job email your details to recruitment@carringtonblake.com.
