Job Details
Job Description: Payroll, Pensions & HR Administrator
Location: County Hall, Chichester
Working Hours: 37 hours per week
Working Pattern: Hybrid (initially office-based for training; then minimum one day per week in the office plus meeting/training days)
Grade: Grade 5
Role Purpose
To provide reliable, efficient and accurate administrative support to the Payroll, Pensions and HR teams. The postholder is responsible for processing a range of payroll, pension and employment-related data to ensure staff are paid correctly, records are accurate, and contractual changes are handled in line with policy and deadlines.
Key Responsibilities
Payroll Administration
Set up new starters and ensure all required information is accurately recorded.
Process changes to existing employee contracts, including hours, role changes and leavers.
Calculate and input payroll-related information such as overtime, allowances, statutory payments, and deductions.
Check data for accuracy, ensuring compliance with payroll procedures and deadlines.
Maintain confidentiality and data protection standards at all times.
Pensions Administration
Enter, update and maintain employee pension details on relevant systems.
Process changes to pension contributions and scheme membership.
Liaise with pension providers, HR teams and employees to resolve straightforward pension-related queries.
HR Administrative Support
Maintain accurate employee records and documentation.
Produce standard correspondence, including contracts, confirmation letters and routine HR documents.
Follow established processes to support HR transactions and ensure timely completion.
Customer Service & Communication
Respond to routine pay, pension and employment queries from staff and managers.
Provide clear information and guidance based on policies, procedures and payroll schedules.
Escalate complex issues to senior payroll/HR colleagues where required.
Skills & Experience
Strong attention to detail with the ability to work accurately with numerical and personal data.
Good organisational skills and the ability to work to deadlines.
Confident using IT systems and able to pick up new software quickly (e.g., payroll or HR systems).
Clear communication skills, both written and verbal.
Ability to follow processes and maintain confidentiality.
Working Conditions
Hybrid working arrangement with an expectation of at least one office day per week once trained.
Deadline-driven environment, especially around payroll cut-off dates.
Collaborative team setting with opportunities for ongoing development and training.
