Job Details

People Assistant

Grade: SC3
Department: People & Culture
Reporting to: People Partner

About the Role

We are looking for an organised, customer-focused People Assistant to join the People & Culture team within the Fire and Rescue Service.

This is a varied HR administration role, providing essential support across the department and helping to deliver an efficient, responsive and high-quality service to employees and stakeholders.

You will act as a first point of contact for the People & Culture department, handling general employee queries, managing the HR helpdesk inbox and providing administrative support across a range of HR processes.

Key Responsibilities

• Provide general administrative support to the People & Culture team, including maintaining accurate employee records and updating HR systems.
• Manage the HR helpdesk inbox, responding to employee queries and ensuring timely communication.
• Prepare and maintain HR documentation, including standard employee relations letters and correspondence.
• Maintain electronic filing systems, ensuring confidential information is stored, retained and disposed of appropriately.
• Support budget monitoring by processing purchase orders, invoices and delivery notes.
• Carry out data checks and audits to ensure HR records and processes are accurate and compliant.
• Organise meetings and events, including booking venues, managing diaries, preparing resources and taking minutes.
• Assist with research, reports and information gathering to support HR initiatives.
• Support recruitment and careers events, promoting the Fire and Rescue Service as an employer of choice.
• Provide cover and administrative support to colleagues within the department when required.

Essential Requirements

• Previous experience working in an HR, recruitment or administrative environment.
• Strong general administration and organisational skills.
• Good working knowledge of Microsoft Office, including Word and Excel.
• Excellent written and verbal communication skills.
• Ability to prioritise workloads and manage competing deadlines.
• Experience handling information accurately and maintaining confidential records.
• Ability to work independently, use initiative and contribute effectively as part of a team.
• Good attention to detail and the ability to process and interpret information accurately.
• Excellent literacy and numeracy skills.

Desirable Experience

• Previous experience working within an HR or People department.
• Basic understanding of HR processes, employment legislation and best practice.
• Experience using HR management databases or financial management systems.
• Experience preparing meeting minutes, reports and HR documentation.

Additional Information

The successful candidate must be flexible to meet the needs of the service, which may occasionally involve travel and working evenings or weekends.

A commitment to equality, diversity and inclusion, confidentiality, data protection and health and safety is essential.