Placement & Brokerage Officer – AR

Job Details

Placement & Brokerage Officer

Purpose of Role

To coordinate and broker care and support services for adults with assessed needs, ensuring timely access to appropriate care packages through approved providers. Working within the Care Arrangement Team, the role supports effective service delivery by sourcing care, monitoring provider capacity, maintaining accurate records, and liaising with health, social care, and community partners to ensure individuals receive personalised support in line with the Care Act 2014.

Key Responsibilities

• Coordinate and arrange care packages for adults with assessed social care needs, ensuring services are sourced efficiently and within required timescales.
• Broker services with approved care providers, negotiating placements and securing appropriate support in line with care plans and contractual requirements.
• Prioritise urgent referrals, including hospital discharges, to facilitate timely transitions and continuity of care.
• Maintain accurate and up-to-date records using case management and e-brokerage systems.
• Conduct quality assurance checks on referrals to ensure information, authorisations, and funding arrangements are accurate and compliant.
• Monitor provider capacity and market availability, identifying gaps, trends, and risks affecting service delivery.
• Provide advice and guidance to social workers, health professionals, and partner agencies regarding care arrangement processes and available services.
• Liaise with service users, families, care providers, hospitals, and community organisations to coordinate effective support arrangements.
• Support the coordination of out-of-area placements and specialist services where required.
• Produce and analyse data relating to service demand, provider capacity, and brokerage activity to support operational decision-making.
• Escalate capacity issues, placement challenges, and market concerns to management as appropriate.
• Contribute to service improvement initiatives and support commissioning objectives through effective brokerage activity.
• Ensure compliance with organisational policies, contractual requirements, GDPR, safeguarding principles, and relevant legislation.

Key Skills and Knowledge

• Knowledge of Adult Social Care processes and the Care Act 2014.
• Experience coordinating or arranging care services within a health or social care environment.
• Strong communication and stakeholder management skills.
• Ability to build and maintain effective relationships with care providers and partner organisations.
• Excellent organisational skills with the ability to manage competing priorities and meet deadlines.
• Experience using case management systems and Microsoft Office applications.
• Ability to analyse information, identify solutions, and make informed decisions in a fast-paced environment.
• Understanding of provider capacity management, care brokerage, and service procurement processes.

Working Relationships

• Social Workers
• Occupational Therapists
• NHS and Hospital Discharge Teams
• Care Providers
• Commissioning Teams
• Service Users and Families
• Voluntary and Community Organisations

Working Environment

• Hybrid working arrangement.
• Fast-paced operational environment supporting Adult Social Care services.
• Participation in a seven-day service rota operating between 8am and 8pm.
• Significant use of digital systems, databases, and communication platforms.