Job Details
Swindon Borough council are resourcing a new role for a planner and scheduler to support in the scheduling of the cyclical servicing, scheduling and maintaining up to 30 operative diaries. Supporting on projects to reduce backlog of repairs and maintenance which will include investigating repairs, problem solving, administration as well as outbound calls. Eventually supporting the day to day running of the service (as per role profile).
To manage the day-to-day planning across all of Swindon Borough Council Operations team by
ensuring jobs are adequately allocated, attended, re-booked or forwarded on as necessary.
To monitor our systems to ensure appointments made are kept by the workforce and report
appointment failings immediately to the senior planner/operational supervisors
To work within a multi skilled approach to ensure the best match for the needs of the different
operational services using the appropriate IT systems.
You will be the first point of contact for our Operational teams by answering phone calls via our
dedicated scheduling line to supporting with calls from customer services should cover be required.
To plan work for pre and post inspection, reactive and scheduled repairs and deliveries across all the
operational services together with prioritising emergency jobs were necessary, this can be up to 30
operatives.
To ensure all works orders received are scheduled upon our agreed SLA and thereafter completed
within target timescales leading to delivery of contractual key performance indicators.
Ensure that customers are contacted and aware of any changes in agreed appointments.
PayRate: £16.88 umbrella
