Job Details
JOB PURPOSE:
As part of a pool of Regulatory Services officers, carry out a professional advisory, assessment/inspection and enforcement role in order to ensure the highest quality of service delivery and the maintenance of relevant competencies and professional standards.
Liaise and cooperate with others to embrace and successfully deliver a flexible, joined-up, approach to service delivery across Regulatory Services and the council.
PRINCIPAL RESPONSIBILITIES
1 Carry out a wide range of business assessment, inspection, survey and/or enforcement duties and support various areas of specialist work.
2 Conduct assessment/inspection and enforcement activity, maintain accurate records and prepare reports for complex cases in accordance with legislation, codes of practice and the highest standards of professional practice for presentation at Court, Public and Planning Enquiries and Licensing Hearings.
3 Assist in developing and maintaining a customer-focused service by providing high quality advice and support to key stakeholders, including businesses, individuals and Members to promote business growth and to protect consumers and residents
4 Support the development of procedures for intelligence-led, streamlined, efficient and effectively targeted services, achieving best practice against external benchmarks in all aspects.
5 Resolve complaints and disputes in accordance within statutory guidelines/requirements and council policy
6 Develop and maintain effective contacts with partners, business and other stakeholders to ensure and promote a fair, safe and healthy environment and pro-actively promote the service and its products to all sectors, as appropriate
7 Supervise, mentor and coach colleagues in order to support their professional development and build their generic and specialist knowledge and skill base, as appropriate.
8 Develop and maintain an expertise in all areas designated to the post and attend relevant training courses as directed to maintain individual competences.
Pay rate: £20.70 (negotiable depending upon experience)
Three to six months contract with view to extend or make permanent
