Rent Recovery Support Officer

Job Details

Redbridge council are looking for an Rent Recovery Support Officer To maximise rent recovery from customers in Temporary Accommodation and in Council Housing in accordance with rent recovery procedures.

• To contact tenants in a timely, systematic way to vigorously pursue their rent arrears and respond to
  any enquiries from contacts within the specified time. To carry out transactional and administrative
  tasks required to achieve this.
• To transfer customers to the 2nd Stage Rent Recovery team, Court Officers and the Complex Case
  Team in accordance with rent arrears policy
• To maintain accurate and up-to-date records of action taken to recover income and arrears and to
  monitor and record the impact of the actions taken.
• To help customers manage their arrears as they move between temporary accommodation
  solutions
• To work in conjunction with all other appropriate agencies to ensure maximisation of income for
  both residents and the organisation
• To maximise the recovery of rent and service charge arrears in accordance with Rent Recovery
  Procedures and team and individual performance targets.
  • To plan contact with customers in a way that meets their needs and with a frequency that will
  drive the recovery of rent arrears
  • To closely monitor arrears, taking appropriate action to ensure that income is maximised and
  that performance on income recovery meets relevant targets
• To contact tenants in a systematic way to vigorously pursue their rent arrears and respond to
  any enquiries from contacts within the specified time
  • To offer advice and assistance to tenants regarding Housing Benefit and other welfare benefits.
  • To prepare cases of substantial or persistent arrears for referrals to other teams within Rent
  Recovery
  • To produce rent collection cards for distribution. To send out rent and charge statements as
  required. To carry out related administrative duties and related transactional tasks
  • To carry out any other duties commensurate with the grade of the post as requested

PAYRATE: £18.97 UMBRELLA