Repairs Resolution Officer

Job Details

Southwark council are looking for an repairs resolution officer to have direct contact with customers either by telephone or face to face – deal with general queries and enquiries, and resolve any form of customer dissatisfaction.


  • Reviewing computer and paper records as required.
  • Interviewing the complainant, council officers and other interested parties.
  • Carrying out home and site visits were necessary.
  • Ensuring that the action taken by business units complies with relevant policies and procedures and legislative requirements
  • Negotiating with the Local Government Ombudsman and working with service areas to negotiate the settlement of Ombudsman complaints.
  • Drafting a response to the complaint / enquiry that presents complex arguments in an accessible and readable format.

Payrate: £24.54 umbrella