Repairs Resolution Officer

Job Details

Southwark Council are looking for an Repairs Resolution Officer to investigate and respond to Stage 1 complaints made under the Council’s Corporate Complaints process and Member enquiries.


  • To carry out investigations in line with the Council’s overall vision, values and strategic aims, ensuring that excellent customer service is delivered.
  • To have direct contact with customers in the provision of a front line complaint service. Deal with general customer queries and complex enquiries, and resolve any form of customer dissatisfaction.
  • Work with the council’s contractors to provide an excellent repair service, by arranging repairs and monitoring to completion at required standard.
  • Deliver specific elements of projects eg. work packages, and being wholly accountable for the quality and timelines of the products.
  • Create and manage project plans and other project documentation such as risk and issues logs.
  • Manage the budgets for allocated small projects.
  • Support Repairs Resolution Manager with the creation of project plans and other control tools, including the identification of interdependencies.
  • Provide guidance support and advice on the conduct of individual cases to administrative staff.
  • £24.54 umbrella