Job Details
Southwark Council are looking for an Repairs Resolution Officer to investigate and respond to Stage 1 complaints made under the Council’s Corporate Complaints process and Member enquiries.
- To carry out investigations in line with the Council’s overall vision, values and strategic aims, ensuring that excellent customer service is delivered.
- To have direct contact with customers in the provision of a front line complaint service. Deal with general customer queries and complex enquiries, and resolve any form of customer dissatisfaction.
- Work with the council’s contractors to provide an excellent repair service, by arranging repairs and monitoring to completion at required standard.
- Deliver specific elements of projects eg. work packages, and being wholly accountable for the quality and timelines of the products.
- Create and manage project plans and other project documentation such as risk and issues logs.
- Manage the budgets for allocated small projects.
- Support Repairs Resolution Manager with the creation of project plans and other control tools, including the identification of interdependencies.
- Provide guidance support and advice on the conduct of individual cases to administrative staff.
- £24.54 umbrella