Job Details
Job Title: Repairs Supervisor
Job Purpose
We are seeking two proactive and experienced Repairs Supervisors to oversee the day-to-day delivery of our repairs service. Working across both the Direct Labour Organisation (DLO) and supply chain, you will lead a team of trades operatives to ensure that repairs are completed safely, efficiently, and to a high standard.
This role combines office-based management with on-site supervision, focusing on improving productivity, managing individual performance, and ensuring a positive and high-performing team culture.
Key Responsibilities
Operational Leadership
• Supervise and coordinate the daily activities of a team of multi-trade operatives, ensuring repair works are completed on time, to quality standards, and within budget.
• Work collaboratively with the DLO, planners, and supply chain partners to improve productivity and customer satisfaction.
• Balance time between office-based planning and field-based supervision to maintain operational effectiveness.
• Monitor workloads, schedules, and job completions using internal systems and performance reports.
• Respond promptly to service issues, emergencies, or delays to maintain a seamless repairs service.
People Management
• Lead, motivate, and support trades staff to achieve high levels of performance and professionalism.
• Conduct regular 1-to-1 meetings, appraisals, and team briefings to set objectives and review progress.
• Manage individual performance, conduct, and attendance in line with company policies and procedures.
• Identify training and development needs within the team to build capability and engagement.
• Promote a positive, safe, and inclusive working culture.
Performance & Quality
• Monitor key performance indicators (KPIs) such as job turnaround times, first-time fix rates, and customer satisfaction.
• Ensure all works meet required quality and compliance standards.
• Implement continuous improvement initiatives to increase efficiency and reduce waste.
• Provide accurate reports and updates to management on team and service performance.
Health, Safety & Compliance
• Ensure all operatives work in line with health and safety legislation, company policies, and safe systems of work.
• Conduct site inspections and risk assessments, addressing any non-compliance immediately.
• Promote a strong safety culture through communication, training, and example.
Key Skills and Experience
Essential:
• Experience supervising or leading a team within a repairs, maintenance, or construction environment.
• Strong understanding of housing repairs or building maintenance processes.
• Proven ability to manage performance, behaviour, and attendance effectively.
• Excellent organisational, communication, and problem-solving skills.
• Ability to balance office-based and field-based duties.
• Working knowledge of health and safety legislation and good practice.
Desirable:
• Trade background or technical qualification in a relevant discipline.
• Experience working with DLOs or social housing providers.
• Familiarity with repairs management software or scheduling systems.
Personal Attributes
• Confident leader who inspires trust and respect.
• Proactive, results-driven, and solution-focused.
• Excellent interpersonal skills and the ability to manage challenging situations calmly.
• Committed to continuous improvement and delivering excellent customer service.
