Resettlement Caseworker

Job Details

Job Purpose

As a Caseworker you will provide intensive support and advice to a caseload of families. This role involves providing responsive, professional, user-centred support and advice working with all relevant agencies as required. The postholder will be part of a team of peripatetic staff providing support to individuals and groups of people who have arrived in Flintshire as refugees.  To focus on working to achieve successful outcomes for service users engaged with the Service in line with the requirements of the Home Office, UK Government and Welsh Government.


Carry a caseload providing intense and holistic support to families relocating. The very essence of this client facing role is to provide an expert advisory and support service to customers whose health and wellbeing is reliant upon the postholder managing and resolving issues relating to their mental, social and financial wellbeing and in order to successfully execute this, they are required to have authority in how they provide this service. Contact can be complex, sensitive, diverse and challenging and the postholder must be skilled in influencing and persuading in a diplomatic but assertive way. For customers to engage with the postholder, they must trust the postholder otherwise a relationship cannot be built. These relationships can last over several months and successfully managing them is a regular and essential feature of the role.

  • Undertake and ensure preparations for new arrivals are in place for and in the residence and making practical arrangements.
  • Refer families to appropriate service providers, where necessary supporting the process of making contact on their behalf, by telephone, in writing or in person. To encourage and support clients to live as fully and independently as possible within the local community, providing information, emotional, organisational and practical support as appropriate. Manage and acquiring translation services for clients on a day-by-day basis.
  • Support families with necessary paperwork to enable service users to access services, including making appropriate applications and claims as required
  • Keep accurate records of casework and monitoring data in line with the requirements of the project’s Service Level Agreement and provide reporting when required

Umbrella hourly rate – £14.82 (20 hours pw)