Resident Liaison Officer

Job Details

Camden Council are looking to recruit a Resident Liaison Officer to the Fire Safety Team in Capital Works. The post holders will liaise with stakeholders across the service to maintain the highest standard of service for our residents. The post holders will work closely with the Project Managers in the Capital Works team to ensure that residents are supported during the delivery of the works to their homes.

  •  The role will be hybrid working, as well as visiting residential properties across Camden’s housing estates, and attending meetings outside of regular office hours (evening and weekend meetings where required). Where travel to and from meetings is necessary a Camden Oyster Card will be provided, as the post holder will not have access to a Camden Council vehicle.
  • Regular neighbourhood presence, including meeting with Project Managers, Neighbourhood Housing Officers, Caretakers, residents, elected members and other stakeholders.
  • Monitor and evaluate the needs of our residents and provide data and information to the management team highlighting those needs and identifying any trends to help continually improve the service.
  • Work flexibly and creatively to prevent casework escalating to formal complaints.
  • To support Project Managers and Neighbourhood Housing Officers to resolve issues for residents at the earliest opportunity, troubleshooting issues to best meet the varying needs of our residents.
  • £26.44 umbrella