Job Details
Role Purpose
• To implement, develop and monitor all front line operational actions of Resident Services generating a positive transformation of the living environment within mixed tenure housing estates.
• Sustain diverse and cohesive communities that provides additional care to the more dependent and vulnerable.
• To provide customer focused leadership that encourages community involvement, engagement and activities within estates
Main Duties / Accountabilities
• Manage the income and debt recovery procedures of all tenures, ensuring achievement of performance standards and targets.
• Work in partnership with Police and relevant community and registered Social landlords to achieve a co-ordinated approach to incidents of anti-social behaviour, harassment and domestic violence.
• Provide an effective and efficient mixed tenure management service, exercising and protecting ’Housing Services’ rights as landlord.
• Provide an efficient and effective leasehold management & Right to Buy service, exercising and protecting ‘Resident Services rights as freeholder.
• Ensure that mechanisms are in place for implementing and monitoring all tenure enforcement procedures, providing sound advice to the team on housing matters.
• Actively promote resident participation in the management of their homes and estates, ensuring that the team members achieve objectives of the Council’s participation and consultation strategy.
• Ensure that effective consultation is carried out with all tenure associations and Harrow Federation of Tenants’ and Residents’ Association, in relation to policy change, matters of Housing Management and planned works in the area.
Umbrella Rate – £26.98
