Job Details
Liverpool city council are looking for an revenues officer to deliver first class service to all customers. Staff will rotate between different teams. Appropriate training will support any staff transfer between teams.
- To effectively use relevant ICT systems and assist in the creation, development and maintenance of records, files and statistical information.
- To assist with the development and maintenance of procedures and codes of working practice to form part of a comprehensive quality approach to service delivery.
- To provide administrative services and to use, develop and maintain procedures and codes of working practice that maintain and enhance quality.
- To undertake any other duties and responsibilities within the grade of the post and work within the Council’s commitment to equal opportunities and customer.
- Take necessary steps to ensure that the provision of the Data Protection Act and related legislation are observed to protect the dignity and rights of the individual.
- Be responsible for ensuring that all duties and responsibilities comply with all statutory requirements and with policy and procedure.
- Take steps to ensure benefit expenditure is safeguarded and fraud is prevented and detected wherever possible. Work co-operatively with investigators, other staff and other organisations to tackle benefit fraud and other fraud, maintain standards of integrity as laid down in the Code of Conduct and Personal Standards of Behaviour.
- To contribute to the process of continually improving customer access to quality working as part of an integrated team
- To assist with delivering the Council’s commitment to excellence and customer service
- To carry out administrative duties related to:
- Collection of taxes and other debts owed to the City Council.
- Cashiering including floor walking.
- Customer contact.
- Visiting function as required.
- Attendance at the Magistrates Court to provide administrative support.
- pay rate: £28.77
