Job Details
DUTIES :
- Execute your duties in accordance with legislative requirements, the division’s Service Plan, policy requirements, financial procedures, the recovery timetable and those determined by your manager.
- Effectively respond to all enquiries received by letter, telephone, in person and electronically.
- Ensure all necessary action is taken to collect revenue efficiently and effectively & process applications for discounts and other reliefs, with due regard to internal and external fraud prevention and detection.
- Deal with difficult queries including complaints by correspondence, telephone, face to face and electronically, ensuring timely, accurate, appropriate responses and suggest remedial action where weakness in service delivery is identified.
- Submit irrecoverable debt for write off in line with delegated powers, audit requirements and internal procedures.
- Comply with procedures to maintain an accurate database, fulfill audit requirements, and meet / exceed internal & external accreditations.
- Undertake proactive work and participate in outreach work to improve collection.
- Establish effective liaison with external bodies and partners and maintain good working relationships to assist the collection of revenue.
PAY : £24.52 umbrella pay
