Job Details
Southwark council are looking for right to Buy Officer To provide an effective & responsive service to Southwark residents relating to Right to Buy claims in accordance with legislation, council policy and procedures, liaising with other council divisions in order to determine the best options and resources available on a case by case basis To provide an effective & responsive service to Southwark residents relating to Right to Buy claims in accordance with legislation, council policy and procedures, liaising with other council divisions in order to determine the best options and resources available on a case by case basis.
- To be responsible for a Right to buy application from start to completion to ensure that excellent customer service, judgment, case management tools are provided to applicants as we guide them through the process.
- Monitor and manage your own workload and performance within the application process to ensure that the Council is complying with the Right to Buy process and within the timeframes as set out in the Housing Act 1985.
- To complete financial and fraud assessments based on the financial information provided by applicants as required by Council policy on fraud prevention and in accordance with anti-money laundering regulations.
- Ensuring that all internal procedures and standards are met and improved upon with the aim of achieving high customer satisfaction
- To manage a heavy case load effectively, use your own initiative and judgement to work with individuals including supporting and directing customers to access a broad range of housing services and where appropriate making relevant onward referrals and signpost to other services
- To have an intricate understanding of the Housing Act 1985 and case law developments and how that sets out the prescribed Right to Buy program and informs your judgment and decision making when assessing Right to Buy applications.
- To contribute to the running of the Sales and Acquisitions Group by reporting to the Right to Buy Manager on all Right to Buy cases that are allocated to you as a Right to Buy officer.
- To manage your own cases as a Right to Buy officer as you guide customers through the processes of the Right to Buy scheme as set out under the Housing Act 1985. Ensuring all Right to Buy applications are processed efficiently, documents are drafted correctly, and all other tasks are completed within the legislative requirements of the Housing Act 1985 and any internal procedures.
- To be responsible for preparing and managing the production and completion of pre-sales documentation to ensure the Council is complying with its obligations under Right to Buy and AML/CFT legislation. Duties include liaising with tenants, external solicitors, mortgage lenders and financial advisors with regard to Right to Buy progresses, internal departments with regards to monies on completion, rents accounts and tenancy issues, and the internal departments on AML/CFT requirements, completing financial assessments to identify cases of fraud or money laundering, along with assisting in-house and contracted solicitors when completing the sale of Council property.
- To be an additional point of contact on issues relating to the Right to Buy scheme and Council policy, liaising as appropriate with other local authorities, Anti-fraud team and other Council departments to ensure applications are processed in accordance with statute and other applicable regulations.
- PAYRATE: £24.54 umbrella