Job Details
PURPOSE OF THE JOB:
To carry out the financial assessments of service users receiving chargeable care services to determine their ability to contribute towards the cost of their care.
To carry out the administrative and financial routines in order to collect care charging income for the Council including; Mosaic upload, billing, statements, dunning, debt chasing, customer account enquiries, reconciliation, refunds, service suspensions, terminations and adjustments.
MAIN AREAS OF RESPONSIBILITY:
The post holder will have responsibility and accountability for the following:-
Financial Assessment
● Carrying out financial assessments for both residential and non-residential services.
● Using Mosaic to create and amend SDS charges.
● Notification of changes to care charges.
● Carrying out annual reassessment of customers to ensure assessments are up to date.
Billing and Collection
● Ensuring that changes in service provision e.g suspensions, terminations and cancellations are actioned and customers are correctly billed.
● Ensuring that refund requests are processed
● Debt chasing through telephone following up, dunning letters, preparing write off and referring cases to legal if required.
● Carry out the routines to ensuring income received is correctly allocated to customer’s accounts, unallocated income cleared from both PARIS &CedAR
● Process requests for payment plans, standing order, direct debit and custom card
● To receive and bank all income ensuring the completion of all supporting documents.
Customer Services
● Deal with customer enquiries by phone and occasionally in the Hackney Service Centre, in person, to resolve care charging account queries and provide advice on care charging matters.
● Liaise with other departments and sections on behalf of the customer to resolve charging queries.
KNOWLEDGE AND EXPERIENCE
● Knowledge and experience of accounting procedures in local authority or equivalent.
● Knowledge and experience of accounts receivable.
● A general knowledge of the Adult Social Care and Care Charging Policy.
● Experience of using Databases & MYOFFICE (Outlook, Word, Excel, E-Docs etc) in the work environment on a daily basis to a competent standard and speed.
● Experience and knowledge of operating financial administrative systems e.g CedAR.
● Experience of effectively communicating financial matters to customers and providing excellent customer services.
Umbrella hourly rate – £28.17
