RQ1524380 – Contact Centre Advisor

Job Details

Please note for this role it is essential that the candidate can speak fluent Welsh.
  • £18.51
  • Full time

SPECIFIC RESPONSIBILITY

  1. To direct customers to self serve via the Councils website where applicable and if necessary, to assist the customer with this process
  2. To deal with Contact Centre enquiries in a productive manner within agreed processes and quality standards
  3. To maintain an up to date working knowledge of the services delivered through the Contact Centre
  4. To maintain good working relationships with other colleagues and divisions of the Council and outside organisations, on all matters that relate to customer service
  5. To support customers and manage expectations in regard to service standards relative to the enquiry
  6. To provide support to the wider Contact Centre where required
  7. To adhere to rota’s within the Contact Centre
  8. To liaise with back office functions to resolve customer enquiries/complaints
  9. The above list is an indication of the duties, which will normally be expected of this post. However, it is not an exhaustive list and the post holder may be required to undertake other duties, which are within the scope of the post
  10. The post may develop with changing working method and to address service priorities and the duties will be subject to reasonable change
  11. The Contact Centre also requires that employees work both flexibly and co-operatively to ensure service priorities are met.

If you think this job role is for you, please send your CV to rebeccabentum@carringtonblakerecruitment.com