Job Details
Umbrella rate – £266.51 a day
This period closes on Friday November 28 2025 at 17:00.
Purpose of the Role:
Safe & Connected provides an end-to-end assistive technology and telecare service. From assessment and installation of equipment, to managing contacts and responding to emergency calls, it enables customers to maintain their independence and provides reassurance to both customers and their family and carers.
To support the Service manager to lead the Safe & Connected service and deputise for them in the delivery of the service. This includes working to meet the aspirations of Adult Social Care to deliver appropriate and innovative telecare and assistive technology solutions to support the people of Enfield to maintain their independence.
The Operations Manager will be a member of the management team for the service. They will work with the Service manager and the team to organise the flow of the work into, and through, the service, ensuring there is a clear understanding of demand from customers, that the resource is organised to respond to that demand and that all customers get a first class, responsive and individualised service.
Key Accountabilities:
| Take delegated responsibility to manage aspects of the service area according to the operating principles, and actively manage and monitor the flow of work focussed on delivering positive outcomes for all customers. | H |
| Hold a detailed understanding of the service and how it contributes to social care outcomes and ensuring the effective deployment of resources to meet such demand. |
H |
| As a member of the management team of Safe & Connected ensure they are expert service providers. Ensure they have the right support and build strong relationships with specialists, support groups and networks to strengthen support available to customers and their families | H |
| Participate in performance management and report on key areas of performance, including the flow of the work and financial monitoring | H |
| Promote and embed a culture of continuous learning within the team | H |
| Support the Head of Service in providing strategic leadership and direction for the Council’s OOH Customer Services, ensuring alignment with overall organizational goals. This includes setting performance targets, monitoring key performance indicators, and driving continuous improvement initiatives to enhance service quality and efficiency. | H |
| Support the Head of Service in leading the development and implementation of comprehensive crisis management plans for OOH operations. Ensure that all staff are trained and prepared to handle emergencies effectively, and coordinate with other departments and external agencies to provide a cohesive response to critical incidents. | H |
| Work collaboratively with customers, families/carers, professionals and the wider community to ensure customers receive an excellent person-centred service, which seeks to be inclusive, anti-discriminatory and anti-oppressive | H |
| Communicate in an appropriate, open, accurate and straightforward way | H |
| Provide respectful leadership, line management and supervision of staff | H |
| Set high professional standards and manage staff performance to deliver excellent performance | H |
| Take a flexible approach to working in a changing environment, highlighting areas for improvement | M |
| Apply an innovative, flexible and problem-solving approach – open to change in response to new evidence | M |
| Act as a key advisor on operational issues of telecare | H |
| The post holder will support decision- making and leadership of Safe & Connected, will promote excellence in performance, adherence to the policy and the promotion of strengths-based approaches in Adult Social Care | H |
| Ensure Enfield’s resources are used efficiently, effectively and creatively, promoting the benefits of technology in the maintenance of personal independence | M |
| As required to answer calls generated on the assistive care platform | M |
| To demonstrate and promote the use of assistive technology, including providing training in a formal or informal | H |
| Work in accordance with all of Council’s policies and procedures | M |
Job Specifics – Skills, Experience and Competencies
- Proven experience of leadership and management
- Proven experience of budget management and other resources
- Understanding of positive risk taking, risk assessment/ management and safeguarding adults and an ability to apply this to real life situations
- In depth knowledge of assistive technology and telecare and its contribution to delivering strengths-based outcomes for customers
- Knowledge of the role and organisation of partner agencies such as health, housing, and the voluntary and community sector and ability to build relationships with them.
- Demonstrated ability to develop, implement, and manage crisis response protocols for outof-hours operations. This includes training staff, coordinating with internal and external stakeholders, and ensuring effective communication and resolution during emergencies.
- Knowledge of Social care and health legislation, policies, procedures and best practice guidance and how they impact on customers including evidence of its implementation and application
Proven experience of working in an environment assessing risks when responding to emergency requests from the elderly and /or vulnerable persons in the community (please demonstrate on application form)
If you think this job role is for you, please send your CV to rebeccabentum@carringtonblakerecruitment.com
