RQ1706427 (JS) – Senior Brokerage Officer

Job Details

Role Overview

We are seeking an experienced professional to provide a responsive, high-quality brokerage service that enables individuals’ Support Plans to be implemented in a person-centred way while achieving the best possible value for money.

The role includes delivering an urgent duty brokerage service, ensuring support packages are arranged promptly to meet urgent needs, including hospital discharges.

Working flexibly as part of an agreed rota, the postholder will provide cover when required. This may include evenings, weekends, and occasional public holidays to ensure service needs are met.

The Brokerage service acts as a key link between Care Managers and Care Providers, working closely with care management and commissioning teams to implement service users’ support plans. The role involves coordinating services with external domiciliary care providers, as well as nursing care, residential care, and other community-based support services.

In addition, the postholder will:

  • Provide ongoing capacity-building support to Brokerage Officers and Brokerage Assistant Officers

  • Ensure the team delivers a responsive, consistent, and high-quality brokerage service

  • Support the Directorate in achieving effective outcomes and value for money

  • Lead and contribute to the implementation of key projects relevant to brokerage

  • Provide expertise in policy, procedures, and best practice within brokerage services


Essential Requirements

  • Experience brokering care packages within health or social care

  • Experience using Microsoft Excel

  • Experience using Mosaic case management system

  • Staff management experience