RQ1712936 – Senior Business Support Officer

Job Details

PAYE £15.56 

Senior Business Support Officer

Location: Haylock House, Kettering NN15 6EY
Working Hours: 37 hours per week, flexible on start/finish time, 30 minutes lunch break
Contract: 12–15 months
Start Date: early April 2026
DBS: Basic required
Driver: Essential

About the Role

We are looking for a Senior Business Support Officer to support two busy service teams within Adult Social Care. This is an excellent opportunity for a confident, adaptable and people-focused administrator with supervisory experience to join a highly collaborative service working closely with clinical staff, managers, and the public.

You will provide high-level operational and administrative support across two teams:

• Assistive Technology Team
• Occupational Therapy Team

The role requires excellent organisational skills, the ability to supervise and guide administrative staff, and the confidence to work closely with clinical leads, a Therapy Manager, and cross-departmental teams.

You will play a key role in supporting statutory services, managing operational processes, and ensuring the smooth running of systems, reporting, and internal communications.

Key Responsibilities

Team Support & Supervision

• Oversee the workflow and task management of admin staff across both teams.
• Provide daily guidance, support and supervision.
• Work closely with clinical leads and the Therapy Manager on operational priorities, HR-related matters and team coordination.
• Support recruitment processes, sickness monitoring and audits.

Operational & Administrative Duties

• Manage two public-facing inboxes, ensuring timely and professional responses.
• Support audits, file searches and Subject Access Requests (SARs) in collaboration with the Business Team.
• Arrange interpreters for home visits across North Northamptonshire.
• Organise training sessions, DSE assessments, and feedback systems.
• Produce a quarterly newsletter by pulling together relevant service information.

Data, Reporting & Systems

• Use ERP systems, casework systems and Microsoft Excel to produce accurate reports, statistics and performance information.
• Cross-reference data through existing reporting systems and ensure KPI monitoring.
• Assist with the Disability Facilities Grant (DFG) process, including ordering, finance tracking, and supporting housing adaptations administration.
• Create process maps and workflows to support continuous improvement.

Communication & Public Contact

• Maintain effective working relationships with Customer Services, the Web Team and internal stakeholders for referrals and queries.
• Support responses to general enquiries and ensure excellent customer service delivery.

Additional Duties

• Assist with digital improvement initiatives.
• Attend joint clinical home visits when required (driver essential).
• General administrative duties to support the wider service.

We are looking for someone who is:

• Easy-going, approachable and adaptable, but able to take a strong, confident approach to supervising a busy admin team.
• Highly organised with the ability to prioritise a varied workload.
• Skilled in Microsoft Office, data reporting and learning new systems quickly.
• Comfortable working with clinical and operational teams in a fast-paced environment.
• Proactive, reliable and committed to providing a high-quality service.
• Experienced in administration within a busy office setting (public sector or social care desirable).
• A competent communicator who works well with both the public and professionals.
• Able to attend home visits and travel as required.

Hybrid Working

Training will be delivered onsite. Once trained, hybrid working will apply with office attendance as required.